Same great service, new name: Boston 311
Each day we accept hundreds of reports of graffiti, burnt out street lights, missed trash collection, and more over the phone, social media, and mobile app. Starting today, we’re aligning these reporting services under the name Boston 311.
What does this mean for you? You’ll still be accessing the same non-emergency city services, but in a way that’s easier to remember, use, and recommend.
HOW TO USE 311
You can access 311 services wherever you are 24 hours a day, 7 days a week. Every report you make helps us maintain and improve our city.
Dial 311 within Boston city limits to be connected with our agents. You can also still request city services by dialing 617-635-4500.
DOWNLOAD THE APP
Tweet a request @BOS311 with specific information like location and a photo.
VISIT THE WEBSITE
All city services, as well as general information about 311, are available online at Boston.gov/311.